Frequently Asked Questions

Here's to all you need to know about IPV and how to enjoy the service.....

IPTV is Internet Protocol Television where internet is being used as a medium to send television channels to your TV at home. In other words, you are using your internet connection to watch the TV Channels, movies and TV shows without an antenna or a dish.

We need a high speed broadband connection. Speed of the broadband connection should be at least 30 mbps. We also need a smart device...MAG Box, Android Device, Smart TV, Laptop or Smart Phone.

MAC address is a unique ID to refer your hardware on your MAG or Smart TV . It resembles a combination of alphanumeric characters xx:xx:xx:xx:xx:xx.

Yes ! We can subscribe multiple servers just in case any channels are down for a certain feed or to get more content.

IPTV Channels Recommended Minimum Download Speeds and it will work on lower but you will experience the difference SD 5Mbps HD 10Mbps Please note: You must have a stable internet connection without any speed degradation.

MAG Boxes of different series are available in the market - easiest to use. ANDROID boxes/devices - STB Emu App and Smart STB App mimics MAG boxes. There are many apps supporting M3u Playlists. WINDOWS PC/Laptop - runs using smarters app. IPHONE/IPAD - runs using iOS apps

Yes you can, but it will work not work on 2 devices simultaneously with one subscription. One device will be active at a time. You can simply subscribe to additional months at a discounted rate for additional devices if you want to use them simultaneously.

Yes, you can connect but for best results, we strongly recommend you use a network cable to connect your IPTV Receiver to your ROUTER/MODEM.

Please understand we do not control any of the feeds on any of the server. We can simply provide you access through a portal to receive service from 3rd party service providers. Keep in mind that every channel and every feed has to be streamed from multiple offshore servers worldwide to get to you. Because of this complexity, sometimes the connections are not stable due to weather, storms, or satellite outages. The service provider knows about the channel outages as soon as they happen and always works to resolve problems in a timely fashion. Please be patient and check in on the channel as it will eventually be resolved. ​

The best way to explain this and the complexity of how your IPTV service is delivered, is by understanding how the service works. A channel is recorded live and the feed is resent over the internet. There are always variables in streaming anything especially in IPTV service. There are several factors that could cause this. The source of the feed could have frozen. The path the feed took through the internet could have had problems. Your own internet connection might have had a momentary blip, or even your own internal connection could experience packet loss to a small degree depending on your setup. Because of all these factors, we simply cannot guarantee any channel or any feed based on how many factors are involved that are completely out of our control.

Still Need Help? Please contact us and we will guide you.

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